Orders
How do I place an order? +
Browse our collections, add items to your cart, and proceed to checkout. You'll need to enter your shipping information and payment details. Once your order is confirmed, you'll receive an email confirmation.
Can I modify or cancel my order? +
You can modify or cancel your order within 2 hours of placing it by contacting us at info@starray.online. After this window, orders enter our fulfillment process and cannot be modified.
How do I track my order? +
Once your order ships, you'll receive a confirmation email with a tracking number. You can use this number to track your package on the carrier's website. You can also check your order status by logging into your account.
Shipping
Do you offer free shipping? +
Yes! We offer free standard shipping on all orders over $59.99. For orders under this amount, standard shipping is $5.99. We also offer express and priority shipping options at checkout.
How long does shipping take? +
Standard shipping takes 7-15 business days. Express shipping takes 3-7 business days. Priority shipping takes 2-4 business days. Delivery times vary by destination and are estimates, not guarantees.
Do you ship internationally? +
Yes, we ship to over 50 countries worldwide. International orders may be subject to customs duties and taxes, which are the responsibility of the customer. Please check our Shipping Policy for more details.
Returns & Refunds
What is your return policy? +
We offer a 30-day return policy. Items must be unused, unworn, and in their original packaging with all tags attached. Contact us at info@starray.online to initiate a return.
How long does it take to receive my refund? +
Once we receive and inspect your return, refunds are processed within 5-10 business days. The refund will be credited to your original payment method. Please allow additional time for your bank to process the refund.
Can I exchange an item? +
Yes, you can exchange items for a different size or color, subject to availability. Contact us at info@starray.online with your order number and the item you'd like to exchange.
Payments
What payment methods do you accept? +
We accept all major credit cards (Visa, Mastercard, American Express, Discover), PayPal, and Apple Pay. All payments are processed through secure, encrypted channels.
Is my payment information secure? +
Absolutely. We use 256-bit SSL encryption to protect your payment information. We never store your full credit card details on our servers. All transactions are processed through PCI-compliant payment processors.
Products
How do I find the right size? +
Each product page includes a size guide with detailed measurements. We recommend measuring yourself and comparing with our size chart. If you're between sizes, we generally recommend sizing up for a more comfortable fit.
Are your products authentic? +
All products sold on Starray are 100% authentic and sourced directly from trusted manufacturers and suppliers. We stand behind the quality of every item we sell.
Still Have Questions?
If you can't find the answer you're looking for, please don't hesitate to reach out to our customer support team. We're here to help!
Email: info@starray.online
Response time: Within 24 hours on business days