We offer free standard shipping on all orders over $59.99. No coupon codes needed — the discount is applied automatically at checkout.
All orders are processed within 1-3 business days. Orders are not shipped or delivered on weekends or holidays. If we experience a high volume of orders, shipments may be delayed by a few days. We will contact you via email if there is a significant delay.
Delivery times are estimates and commence from the date of shipping, not the date of order. Delivery times are to be used as a guide only and are subject to the acceptance and approval of your order.
Once your order has shipped, you will receive a shipping confirmation email with a tracking number. You can track your package using the tracking number provided. Please allow 24-48 hours for tracking information to become available.
International orders may be subject to import duties and taxes (including VAT), which are incurred once a shipment reaches your destination country. Starray is not responsible for these charges if they are applied — they are your responsibility as the customer.
Starray is not responsible for lost or damaged packages once they have been shipped. If your package appears to be lost or damaged during transit, please contact us at info@starray.online and we will work with the carrier to resolve the issue.
If you have any questions about our shipping policy, please contact us at info@starray.online.