We want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, you may return most items within 30 days of delivery for a full refund or exchange.
To be eligible for a return, your item must meet the following conditions:
The following items cannot be returned:
To initiate a return, please follow these steps:
Once your return is received and inspected, we will send you an email to notify you of the approval or rejection of your refund. If approved, your refund will be processed and a credit will automatically be applied to your original method of payment within 5-10 business days.
Please note that shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund unless the return is due to our error.
If you need to exchange an item for a different size or color, please contact us at info@starray.online. We will do our best to accommodate your request, subject to availability. If the item you want is out of stock, we can issue a refund or store credit.
If you receive a damaged or defective item, please contact us immediately at info@starray.online with photos of the damage. We will arrange for a replacement or full refund, including return shipping costs.
If you haven't received your refund within the expected timeframe, please check your bank account again, then contact your credit card company or bank. If you still have not received your refund, please contact us at info@starray.online.
For any questions about our return policy, please contact us at info@starray.online.